The majority of our colleagues work in Operational roles, directly connected with work based learning. We also have a range of support functions with opportunities for the right people. We have openings for roles throughout the UK.
Our Area Trainers deliver work-based learning to their caseload of learners, motivating them to achieve their qualifications. With an average of 38 learners, you will visit them in their place of work every month or remotely and progress them with their programme, using your skills and experience to develop theirs. Travel throughout the region is an essential part of the role. This specialist role has a number of essential requirements - have a look at our Area Trainer person spec for more information.
Head of Operations
The role of Head of Operations drives the strategic direction and performance of the region. All Business Operations Managers report into one of our Heads of Operations. The main responsibilities of our Heads of Operations include the management and development of our colleagues, regional financial and learner performance targets and budget achievement.
Business Operations Managers
Our Business Operations Managers manage a team (usually 6 - 10) of Area Trainers who deliver work-based learning to their caseload of learners. Travel throughout the region is an essential part of the role in order to support, motivate, train and develop their team. This specialist role has a number of essential requirements - have a look at our Business Operations Manager person spec for more information.
Our Tutors in Scotland deliver learning to learners who have a range of additional learning and social needs, with the aim of re-engaging them in education, employment or training.
Our Area Sales Representatives source learners by selling the services and qualifications we offer to companies across all sectors and areas within the region and to our national accounts. This key role involves making regular contact with existing and potential new customers to sell our products and maximizing managed account potential within the region to consistently comply with our service level agreements. Extensive travel throughout the region is an essential part of the role. We have a team of Regional Sales Managers throughout the UK to support and manage the Area Sales Representatives.
Information Technology (IT)
This critical support function ensures the smooth running of our massive computer infrastructure. Our IT Servicedesk takes daily incoming calls from our colleagues requiring IT assistance - they are supported by technical specialists who respond to the calls. Network support, IT enhancements and a number of exciting technological developments are driven by our IT team.
Data & Administration
Based at our office in Cheshire, our data and admin colleagues ensure learner data and progress is entered onto our system ensuring accurate records for 15,000+ learners at any time are maintained. Other areas include registration and certification of qualifications, colleague performance statistics and reports.
The head office based finance department in First4Skills is more than your average finance department. The close knit team does what you would expect from a finance department including purchase ledger, sales ledger, credit control and payroll. A specialist arm of finance draws down and manages the funding we receive directly from the government to fund our learning programmes.
The People Team look after every aspect of our colleagues, from recruitment, learning and development and colleague relations right through to retirement including the provision of management information and administration. We also have specialist tutors for nationally recognised qualifications. We support the regional management teams and line managers to enable them to effectively recruit, train, develop and retain their colleagues.
This team’s main focus is to verify the quality and accuracy of the qualifications delivered by our Operations team. The team is primarily split into two – looking after compliance to funding body requirements and verification. A team of programme specialists ensure all our learner materials are current and valid. The Quality team drives and advises on the strategic direction of the learner journey and our internal processes.